Privacy Policy

[TEST] Glow & Grace Salon ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website or place an order.

1. Information we collect

• Order information: name, delivery address, phone number, email address, and payment details necessary to process and deliver your order.
• Usage information: IP address, browser type, pages visited, and interaction data collected through standard web analytics.
• Communications: messages you send to us via WhatsApp, email, or contact forms.

2. How we use your information

• To process, fulfil, and deliver your orders.
• To communicate with you about your order, respond to queries, and provide customer support.
• To send you marketing updates — only if you have explicitly opted in.
• To comply with legal obligations and resolve disputes.

3. Sharing your information

We do not sell your personal data. We share information only with:

• Payment processors (Razorpay) to collect online payments. Razorpay processes card and UPI data directly — we never see or store your full card details.
• Delivery partners to fulfil your order.
• Service providers (hosting, analytics) under contractual confidentiality obligations.
• Law enforcement, where required by applicable law.

4. Data retention

We retain order and customer data for as long as necessary to provide our services, comply with legal obligations (including tax and accounting requirements), and resolve disputes. You may request deletion of your data at any time by contacting us at the address below.

5. Your rights under the DPDP Act, 2023

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access your personal data that we hold.
• Request correction of inaccurate data.
• Request erasure of your data, subject to legal retention obligations.
• Withdraw consent for marketing communications at any time.
• Raise a grievance with us before approaching the Data Protection Board.

6. Cookies

We use essential cookies to keep your cart and session active. We do not use third-party advertising cookies. You can disable cookies in your browser settings, but some site features may not work as expected.

7. Security

Payment secrets are encrypted at rest. Traffic to and from our site is protected by HTTPS. We cannot, however, guarantee absolute security of data transmitted over the internet.

8. Children

Our services are not directed at children under 18. We do not knowingly collect personal data from children.

9. Changes to this policy

We may update this policy from time to time. Material changes will be communicated through the website. Continued use of the site after changes constitutes acceptance.

10. Contact / Grievance Officer

[TEST] Glow & Grace Salon

For grievances, write to us at the address or email above with "Grievance" in the subject line. We will acknowledge within 3 business days and respond within 30 days, as required under the DPDP Act.